Return Policy.
Return & Refund Policy – Puget Sound Music
Effective Date: September 5, 2025
At Puget Sound Music, we offer digital courses, private lessons, and subscription-based services. Because our products are delivered digitally and lessons involve scheduled time, we generally do not offer refunds, with limited exceptions outlined below.
1. Digital Courses (One-Time Purchase)
All digital course purchases are final.
Once you gain access, refunds, returns, or exchanges are not available.
If you experience technical issues, reach out to us—we’ll make sure you can access your course.
2. Private Lessons & Lesson Packages
Once booked, lessons are non-refundable.
Cancellations with less than 24 hours’ notice will be forfeited.
Lesson packages must be used within 18 months; unused lessons after that period expire and are non-refundable.
If a lesson is canceled by Puget Sound Music, we’ll happily reschedule it at no extra cost.
3. Subscription Services (Monthly & Annual)
Monthly Subscriptions: Payments are non-refundable once processed, but access remains active until the end of your billing cycle.
Annual Subscriptions: Eligible for a 30-day money-back guarantee only if you’ve actively participated and completed at least 2 modules. Requests must be submitted in writing within 30 days of purchase. After that, no refunds are provided.
Subscription cancellations take effect at the end of the current billing cycle; partial refunds are not issued.
4. Refund Processing
Any approved refunds will be credited back to your original payment method within 5–10 business days.
Refunds are not available for change of mind, accidental purchases, or failure to use the product or service.
5. Contact Us
Questions about this policy or eligibility for a refund? Reach out—we’re happy to help!
📧 Email: info@pugetsoundmusic.com